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  • Shipping

  • The entire order must be shipped to a single residential or commercial address. Does not apply to prior purchases or open orders and cannot be combined with any other offers. The customer will be responsible for shipping costs on any returned merchandise.

    ALASKA, HAWAII & PUERTO RICO ORDERS: Sorry, we do not offer free shipping to these locations.

    INTERNATIONAL ORDERS: Sorry, we can only ship FREE to the Continental US.

    EXCLUSIONS: All Flour and Rice products are excluded from free shipping.

    SHIPPING METHOD: May be shipped by UPS, FedEx, US Postal or Common Carrier.

    SHIPPING TIMES: Most orders would take 2 to 6 business days to ship after 24 to 48 hours initial processing. Business days are Monday-Friday, excluding federal holidays. Delivery time varies based on distance from our shipping center in Virginia.

    Estimated delivery times for orders sent via Free Standard Shipping:

    Details and exclusions: Shipping and handling fee is waived on orders over $99 in the contiguous 48 United States. HI, AK, PR, US Territories, International, and Canadian orders are excluded. Qualifying order total is based on product subtotal. Taxes and non-standard shipping charges are not included in the qualifying costs. Excluded items are rice and atta.

    -East Coast, 2-3 business days
    -Midwest, 2-4 business days
    -Southwest, 3-5 business days
    -West Coast, 4-6 business days


  • Shipping Policies

  • -The rates quoted above are only applicable to orders destined to the lower forty-eight United States.
    -Most continental United States orders are shipped via USPS/UPS Ground Service (3-5 business days shipping time).
    -Free shipping promotion not applicable for PO Box, APO and FPO addresses.
    -We reserve the right to limit quantities of items based on weight and shipping location.
    -Please note that if your package is returned by the shipper as "undeliverable," you are responsible for both the outgoing and incoming shipping charges, unless the mistake was our oversight.
    -IGlobalFood.com reserves the right to put an upper buying limit on any items, especially items that are priced to promote sale.


  • Shipment Schedule

  • -Most orders are shipped Mon-Fri within 24-48 hours of order receipt
    -Orders placed on Friday and over the Weekend will be shipped out following Week.


  • Out of Stock or Back Ordered Items

  • It is possible that your order may have items that are currently back ordered or out of stock, in such cases it is our policy to ship out comparable alternatives. We may notify you regarding such changes via e-mail or call you in reference to them.

    If you do not want any substitutes, kindly leave a note to that effect in your order instructions or once you receive our message you have 24 hours to let us know that the changes are not to your liking. If alternatives are not suitable, we can refund the missing items instead.


  • International Shipping

  • It is assumed you have read and understood our policies and agree to assume all risk for the shipment including any additional charges or any problems that may arise.

    Our default shipping method is the US Postal Service. We ship to most locations worldwide but do not guarantee customs clearance. There may be additional charges related to customs or taxes that are not included as part of the shipping cost in your order. The carrier or delivery service used may charge you these separately upon delivery.

    We do not offer refunds or reship orders that are barred or lost. It is your responsibility to identify any customs problems that may occur and we recommend you check the customs procedures and policies in your country before ordering with us. Once your order ships out, under no circumstance will the shipping fees be refunded.


  • Refund/Return

  • NO Hassle Return Policy

    Please inspect your shipments carefully upon delivery. If an item is received damaged* or is incorrectly shipped by us please contact Customer Service immediately. Keep in mind that you must do so within the 7 calendar days after delivery. After 7 days, it is store credit only by our discretion. We take great care and precaution in the inspection and packaging of your orders. However, many food items are fragile in nature and some damage or breakage that do not affect the integrity of the product is unavoidable.

    Definition of damage*:
    Minor dents on food packaging boxes/bags that do not affect the integrity of the product contained is considered normal shipping wear. Some damage, in terms of breakage that does not affect the integrity of the product in fragile food items, such as noodles and a variety of snacks, are normal. They are considered damaged when more than 50% of the content are completely broken into fine pieces.

    Chocolate items: If you live in an area where day time temperature exceeds 70F, foods that contain chocolate might "bloom", a term describing the realignment of chocolate crystals that is normal, or slightly melt. This is normal and is not considered damaged.

    Please review your shopping cart carefully before placing an order. We do not accept returns if you changed your mind on an item after it is shipped. Customer is responsible for all shipping costs if seller is not at fault.

    Sincerely,


    Customer Call Center: (703)897-6100
    Or Email at: info@theglobalfood.com